Upgrading your Account
If you have already taken advantage of our free 10 nodes offer and ready to take advantage of our other features, upgrade your UpGuard account to include our CSTAR score integration with our hosted and enterprise packages.
Our hosted package offers infinitely scalable configuration monitoring for small to medium-sized businesses. Managed by UpGuard, a hosted cloud instance or single tenant appliance (STA) gives you a dedicated instance accessible at https://company.upguard.com. Our enterprise package includes everything great about UpGuard distributed as a behind-the-firewall virtual appliance. A variety of virtualization formats are available including OVA, VHD and Hyper-V. All components are included with no additional charges or add-on costs.
Updating your Subscription
Log into your account, click on Billing under the Account tab, and on the right click on the green Change Subscription button on the top right.
Update the information in the required fields, and click the Update Subscription button to confirm changes.
Deleting an Account
You can delete or close your account by following the steps below. Please note the following before proceeding with account deletion:
You will be prompted to delete any outstanding subscriptions first. Please ensure that all policies and scheduled jobs related to each organization are deleted.
Your account name will be soft deleted, allowing you to reuse the same name if you so choose to return to UpGuard in the future.
All other account data and user access will be lost.
Log into your account, click on the account drop down menu and click on Manage…
If you are a member of multiple organizations, click on the dropdown arrow next to Users and click Delete for each inactive organization.
When you are down to your last remaining active organization, click on the organization name.
Click the Edit button.
Click the option to Delete Account.
You will receive an error when attempting to delete your active organization if your account is associated with other organizations. Your current active organization is the one that appears in the top right hand corner of the page. If you are a member of multiple organizations, please follow the above steps to remove and delete the other inactive organizations first. Your account will only be permitted to be deleted if you have one remaining active organization left. If you only have Analyst or Member level permissions, please contact someone at your organization with Administrator rights to UpGuard.