Whilst the possibilities for integrating with ServiceNow using both the UpGuard and ServiceNow APIs are endless, the platform ships with a native ServiceNow integration. There are two main components to this integration: 1) Change Request Sync, and 2) Incident Sync.

Adding

  1. You can add the ServiceNow integration from the Discover page.

    w500

  2. Click ServiceNow.

    w500

  3. Enter your ServiceNow instance name and the username/password you wish to use to access it.

    w500

Change Request Sync

By default the ServiceNow integration will sync change requests from your instance. The data can be accessed from the UpGuard API.

You can customize the types of changes that are sync’d by editing the Change Request Filter:

w500

You can see that the default setting is to include all approved changes. The syntax used here is ServiceNow filter query syntax.

w400

Incident Sync

The ServiceNow integration will also sync incidents from your instance to be accessed from the UpGuard API.

As with the change request sync you can also customize the incidents that are sync’d by editing the filter query:

w500

Tags: servicenow